PULSO

Support

Updated November 1, 2026

Pulso helps independent artists and teams organize music promotion campaigns. The team reviews campaign requests and manages fulfillment.

Campaigns and reports

Choose a service, add the link to your content and complete the goal, package, duration, countries and audience notes. Eligible unpaid campaigns can be edited or canceled. A saved brief does not mean advertising has started. Campaign status and reports appear when the team updates them. Results are not guaranteed.

In-app support

Open Account → Support and requests to start a conversation or follow replies. For a question about one campaign, open that campaign and use its support option.

Payments and refunds

When campaign payments are available, review the advertising budget, management fee and total, then complete a one-time payment using Stripe. Close checkout and refresh your campaign to check its status. A confirmed payment is linked to your account; a saved campaign or checkout return does not confirm payment or mean advertising has started. If checkout is unavailable, your campaign remains saved. Do not pay again solely because a network response was delayed.

For Stripe payment or refund questions, open the campaign and contact the team. A request alone does not confirm a refund; the payment history shows confirmed refunds. Previous Apple or Google purchases can be recovered with Restore store purchases using the original account. Apple and Google continue to handle refunds for their respective store purchases.

Account access and deletion

If you cannot sign in, contact support from the account email address. To request deletion, follow the account deletion instructions. Ownership must be verified before private data is shared or removed.